Fractureme Reviews

I ordered a trio of fractures of our visiting priests walking up the aisle, kneeling, and then laying face down during Good Friday. These fellows were stuck here all Covid lockdown. It's the perfect gift to share with them and I plan to ship them abroad. The packaging was very secure, the customer service was exceedingly helpful, and I felt like they went overboard to help me accomplish my project. Thank you fracture! I will be adding a set of these to our auction with a gift card for the winner to do their own project. But, I messed up an edit and left a red "crayon" mark across the middle picture. My fault, but I wish they'd have asked me about it. Or maybe something more "final" sounding about the "I agree these images look like I want them to and I've fully edited them" or something to make me think twice about pressing the button. Not sure... my fault at any rate.

Order went well. Confirmation 2 day shipping and received shipping notice... BUT... Nothing. Not dispatched, no pick up from FractureMe, nothing. Tried multiple times to contact via chat (no working), via email (no response), and still FedEx tracking number shows label printed but not collected... No one from CUSTOMER SERVICE (I don't think they know what that means) has bothered to email, chat or call... Starting to think that this is a scam... But still getting spam emails selling the FractreMe service... What a joke! Can't tell you how the product is, as I can't get delivered... Customer Service needs a phone line or a working chat service. FractrueMe appears to be a fly by night, two bit organisation, and one I will not be using again, or recommending to anyone I talk to...

PayPal need to block their payment stream until they are able to meet some level of service. Maybe that would get their attention, as a customer surely can't...

Update... After multiple efforts, finally someone has returned an email... So I'll add one star... So only two stars, UNTIL THEY GET A PHONE LINE. Or a working CHAT service...

Update: After days of nothing. Fracturme reached out and reprinted and sent new pictures. That is a positive. But the fact they don't have phone support of a working chat service means I still cant score them high on customer support. The products are good. Clear pictures, clean look, exactly what I was looking for. Fix you customer service policy.;. And access Three stars...

My decorator recommended that I use this site to for a glass print of a photo that i took in Pebble Beach. I was looking for roughly a 20 x 30 good quality photo to hang on the wall. There are so many companies to choose from and this one did not disappoint! I ordered it, along with an 8 x 10 of another photo, on Monday evening and it arrived Thursday, less than three days later via Federal Expressed. It was packaged so perfectly with the screw to hang it up with! I'm sold and will continue to order from here. Great quality!

Paid over $15.00 dollars to have product shipped and the product was still sitting on their dock three days after it should have arrived my location. Tried to chat with customer service and they would not respond. Will never use them them again

I just want to say that I just love, love, loved my family photo that I had taken at my cousins house in Houston for my Birthday. I got the 21.6" x 28.8" and it was worth every penny. I will be ordering again...

Thank you so much for the quick response and working with me on this project. It is absolutely beautiful and will be in the family for many years. I just can't thank you enough. Great people to work with. You will be getting more business from me soon.

I sent an email to fracture letting them know that while I was in the hospital with Covid and pneumonia for several months my girlfriend packed my 3 fracture photos. I unfortunately went back-and-forth to the hospital and each time she pack those three photos. While packing, one of the photos hit the floor and broke and I was very upset.

Tyler sent me an email that he would figure out which photo it was and replace it and ship it at no cost to me because it occurred while I was so sick. Unfortunately, I accidentally chose the wrong photo while emailing with him and did not realize until it arrived.

I sent Tyler another email thanking him so much for all of his work but letting him know that unfortunately I ordered the wrong photo and he went through all of mine and my girlfriends accounts until he found the correct photo and again insisted on sending it to me at no charge!

It arrived yesterday And I am so grateful for all of his efforts and the staff at fracture for all of their work in finding me my photo and bringing back my memories to me!

Thanks again Tyler,

Greg

We loved working with Fracture to build what our daughter calls our "Happy Wall". It is a grouping of pictures of our kids and grandkids. It has been so hard this year not to see them. Now whenever, we go up and down the stairs we smile. The pictures turned out beautifully with crisp bright colors. We will be adding to the wall every year as our grandkid, kids and their families grow. We love our Happy Wall!

Amazing company!! Ordered a photo of my dog on glass with them. Product was delivered in about 5 days. Every day they emailed me notifying me of what was happening. Absolutely no problems no stress whatsoever.

They did a fantastic job on my pictures. I swear they tweaked them to look better than what I uploaded. The colors are truly more vibrant on the glass. I was impressed as to how well they packaged the pictures. Buy, you won't regret it.

The print I sent was taken from my cell phone and what I received looked like a professional print. I will definitely order again from them. Also, I received my print sooner than I had anticipated and Fracture company me of its progress.

I had never heard of this method of photography on glass and so I sent a picture of my deceased cat, a year now, to them and we were and within four or five days it was sitting on my front porch. I put it in a place in the hallway where we can see it multiple times during the day. Thank you so much Fracture.